> Maximize Automotive Customer Retention,
While Increasing Customer Repair Orders to an Average $70 per Visit
At even 100 cars per month through your service department…it doesn’t take long to see that Fidelis PPM adds up to high performance profit! The industry average for automotive customer retention is as low as 17%. Fidelis PPM has increased that to as high as 65% for our Dealers. Our proven system increases customer retention while driving profits through maintenance service.
> Keep the money in store or reinsure it.
While enhancing your dealer retention rate, Fidelis PPM allows you the flexibility to determine which scenario, keeping money in-store or re-insuring it, works best for your dealership. Not sure? Talk to us for more information. We can even help you determine which option is best for your dealership.
> Built for the long haul.
Consistency. Cash flow. That’s the lifeblood of your auto dealership. Fidelis PPM is your Red Cross. Our automotive customer retention program is designed to bring consistent cash flow into your dealership, month, after month, after month; year, after year, after year. At even 100 cars per month through your service department…it doesn’t take long to see that Fidelis PPM adds up to high performance profit!
JIM BAIR
PARTNER, JOHNSON MOTORS
CHEVROLET/CADILLAC, DUBOIS, PA
Fidelis has been a very important part of our steady increase in Service Retention. According to the latest G.M. numbers, we are running at about 60% of the customers we’ve sold in the last 6 years have had a customer pay event in our service department in the last 12 months. G.M. nationally is at 42%. One big reason for this is that with Fidelis we have acquired new customers in the service department as soon as they have purchased. Over 75% of our customers have visited us for their first service event versus 52% nationally. Pretty exciting numbers. Needless to say this is a great program and an awesome profit center. Every month our Factory Rep. asks us how we are able to obtain such great numbers. Fidelis is one program I highly recommend you consider.
