STILL NOT CONVINCED? HERE'S WHAT OTHERS ARE SAYING >
LEE WORKUM
AGENT, SPECIALTY UNDERWRITERS GROUP
When it comes to maintenance plans Fidelis PPM is the only provider we represent; their program is competitive and the flexibility allows us to create plans based on our dealer’s needs. The key to any maintenance program is to get customers returning to the service department and Fidelis gets that done with their automated systems and tracking options. We have been impressed with their marketing materials and ability to customize the materials based on our dealer’s requests; not to mention customized prospect kits! We have been extremely pleased with our Fidelis PPM experience.
CHAD MORSE
FIXED OPERATIONS DIRECTOR
NISSAN/TOYOTA OF UNION CITY, ATLANTA GA
Fidelis PPM has provided our organization with a maintenance program that truly builds customer retention. We always knew that by selling maintenance contracts it would drive business to service and parts, but we never knew whose. With other policies sponsored by the manufacturer, they build brand loyalty. We have already seen the benefit from a retention standpoint, as our Nissan stores are number one and two in their district. From conception, the Fidelis staff has been top notch and I really feel they have the success of our organization as their highest priority.
DAVID YANOFSKY
DEALER, EXETER SUBARU, NH
Fidelis PPM has been a great partner for my store. The maintenance packages obviously add value to the vehicle being sold. But even more importantly, it attaches the customer to your service department. Nearly every customer will come back to you for service and if your people do a good job with them, they will continue to return. Fidelis PPM tracks this and you can hold your people accountable.
ANDY COURCHAINE
AGENT, SPECIALTIES GROUP
Fidelis has provided my dealers and I with a PPM product with amazing retention results. Every dealer I do business with has a need for PPM and an increase in their retention, and this company delivers! The marketing and additional dealer profit their program brings along has been tremendous. I have kept competition out of my accounts and opened the door to new business using Fidelis PPM. I highly recommend Fidelis PPM, they are great to work with!
ERIC PETERSON
AGENT, THE OAK GROUP
We are proud to partner with the Fidelis Group. They are responsive to the ever changing automotive market. Both their sales and administrative teams are there to assist the dealerships to maximize loyalty.
JIM BAIR
PARTNER, JOHNSON MOTORS
CHEVROLET/CADILLAC, DUBOIS, PA
Fidelis has been a very important part of our steady increase in Service Retention. According to the latest G.M. numbers, we are running at about 60% of the customers we’ve sold in the last 6 years have had a customer pay event in our service department in the last 12 months. G.M. nationally is at 42%. One big reason for this is that with Fidelis we have acquired new customers in the service department as soon as they have purchased. Over 75% of our customers have visited us for their first service event versus 52% nationally. Pretty exciting numbers. Needless to say this is a great program and an awesome profit center. Every month our Factory Rep. asks us how we are able to obtain such great numbers. Fidelis is one program I highly recommend you consider.
